FAQ

Frequently Asked from Us !

You can place your order here on website.
Or
You can browse through our Instagram / facebook page.
Take a screenshot of the product you like.
Send DM to know more about the product.
Whats up on the below given no 8168715865.

For your ease we accept payment through paytm, phonepe, gpay on +918059565525.

And Bank Transfer on below mentioned details.

Account Details

Ritu Dahiya

Kotak Mahindra Bank
Sector -14, Sonipat

IFSC Code
KKBK0004366

Account no
2447090439

Account Type
Saving

All our products are handcrafted / handblocked or handwoven crafted by very talented and experienced artisans, still most of processes being done manually each product is slightly different from others which authenticates that it is handcrafted.

Most of the processes are manual; hence the irregularities like merging and spillage of blocking, which may occur are characteristic of the human touch and part of process and cannot be counted as a defect.

We assure that all orders go through a stringent quality check before shipping.

However, in out of unusual chance if you have received a damaged product, please notify us at +918168715865 with an opening video of parcel, depicting you received damaged product,”.

Processing the order within India takes 3 – 5 working days and then shipping takes 6 – 10 working days.

  • We do not offer Refunds and we take return only of damaged product for which we offer exchange of product of equal amount.
  • The product bought will only be accepted for exchange if informed within 2 days after the delivery and are in intact condition with no further damage, stains or alterations.
  • The House of Julaha team holds the right to not accept returns in case the product is used or damaged by the customer.
  • Shipping charges are to be borne by customer in case of return and exchange and will not be refunded.
  • Parcel sent to us without a prior intimation will not be accepted.

Cancellation will only be accepted if your order hasn’t been shipped.

A cancellation fee of 200 rs will be deducted before refund.

We ship worldwide. Your purchase will be shipped through a reliable courier partner. Please allow up to 1-2 weeks for your package to arrive in normal circumstances.

Any additional duties levied during custom clearance in India or destination country of receiving will be paid by customer.

Ship your package to
House of Julaha
FIRST FLOOR
3535
Sector-15
Sonipat-131001
Haryana