Shipping & Returns
All our products are handcrafted / handblocked or handwoven crafted by very very talented and experienced artisans , still most of processes being done manually each product is slight different from others which authenticates that its is handcrafted.
Most of the processes are manual; hence the irregularities like merging and spillage of blocking, which may occur are characteristic of the process and can not be counted as a defect.
All orders go through a stringent quality check before shipping.
However, in the off chance that you have received a damaged product, please notify us at ——- with an opening video of parcel, depicting you recieved damaged product,”.
NOTE
▪ Processing the order within India takes 3 – 5 working
days and then shipping takes 6 – 10 working days.
▪ We do not offer Refunds and we accept Returns against Exchange .
▪ The product bought will only be accepted for exchange if informed within 2 days after the delivery and are in perfect condition with no damage, stains or marks. The House of julaha team holds the right to not accept returns in case the product is used or damaged by the customer.
▪ Exchange is only applicable once and with the products of equal price value .
▪ No Returns or Exchanges for Discounted/Sale products
▪ Shipping & COD charges are non-refundable
▪ In case of exchange, customers are required to pay Rs. 200 exchange fee for us to book the reverse pick up and send the exchanged piece.
▪ Parcel sent to us without a prior email will not be accepted.
CANCELLATION POLICY
Cancellation will only be accepted if your order hasn’t been shipped.
A cancellation fee of 200 rs will be deducted before refund.
INTERNATIONAL SHIPPING
We ship worldwide. Your purchase will be shipped through a reliable courier partner. Please allow up to 1-2 weeks for your package to arrive. Some areas may take longer depending on customs. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional charges.
FOR ALL EXCHANGE
Ship your package to
House of Julaha
FIRST FLOOR
3535
Sector-15
Sonipat-131001
Haryana